Commercial financing vs. 50% deposit
Preserve working capital with fixed monthly payments, or use our 50% deposit / 50% upon Dallas arrival terms.
Terms of Service, Warranties & Cancellation Policy (26 Clauses)
I. Terms of Service, Customs, Freight & Warehouse Staging (13 Clauses)
Catalog prices include import duties, U.S. & Mexican customs, and freight to our Dallas, TX warehouse. Final destination shipping and Texas sales tax (if applicable) are calculated separately.
Orders begin with a 50% deposit, and the remaining 50% balance (plus final freight) is settled once staged in Dallas, TX.
Estimated delivery is 10 to 12 weeks from the Friday following deposit receipt, as production batches lock every Friday.
Deliveries are curbside (tailgate) outside the venue. Carrier drivers do not unload or carry items inside.
Customers must provide personnel to unload upon arrival or request hydraulic liftgate service in advance.
Transit times departing Dallas, TX depend on carrier schedules, weather, and interstate operations.
All merchandise travels 100% insured against transit damage.
To validate insurance, customers MUST note visible damage or shortages on the driver's Bill of Lading (BOL) before signing and send photos within 48 hours.
Signing the BOL clean without noting visible damage voids carrier insurance coverage.
Once your order arrives in Dallas, TX, you receive 15 calendar days of free staging to settle balance and schedule delivery.
After 15 free days in Dallas, storage is $5 USD/day per pallet. Orders unpaid after 60 days may be liquidated without deposit refund.
Your 50% deposit locks quoted unit prices against raw material or tariff increases.
Because orders are custom-built to your stain, vinyl, and logo spec, lead times apply except on marked Dallas stock items.
II. 1-Year Commercial Warranty & Material Craftsmanship Specs (9 Clauses)
1-year U.S. commercial warranty against manufacturing defects from delivery date.
Verified manufacturing defects are repaired or replaced at no product cost.
Excludes misuse, sharp-object cuts on vinyl/leather, harsh chemicals, or outdoor exposure of indoor pieces.
Solid & rustic wood: natural grain, tone, and knot variations are inherent to genuine lumber and do not affect strength.
Hand-painted & carved items: individually crafted by artisans with authentic brushstroke character.
Talavera tile tops: handmade kiln-fired tiles feature subtle traditional glaze and millimeter variations.
Authentic equipales: crafted from Rosa Morada wood and tanned leather that develops rich patina.
Quarry stone fountains & sinks: hand-carved natural stone, ceramic, or copper; periodic sealing recommended.
Epoxy resin & Parota tops: for climate-controlled interiors only; avoid direct UV or scorching skillets without trivets.
III. Order Modification, Cancellation & Return Policy (4 Clauses)
3 business days after deposit to modify specs or cancel for a full refund (less card processing fees).
After 3 business days, cancellations incur a 30% restocking/production fee once materials are cut.
No cancellations or returns on pieces already engraved, carved, or painted with custom client logos.
Once delivered, returns are not accepted for buyer's remorse or floor-plan measurement errors.